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astronomik77's avatar
astronomik77
Helpful | Level 6
3 years ago
Solved

'Couldn't complete sign in. Please try again.' error on desktop app

Hi, just tried to install Dropbox app on Windows 10 Home. I cannot even get to a window to enter username and password of the Dropbox app. How to solve it?
desktop
Setting up the apps
windows
astronomik77's avatar
astronomik77
Helpful | Level 6
3 years ago

Screenshot attached

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for bringing this to our attention, astronomik77.

     

    Can you temporarily disable any security apps you may possibly have, like an antivirus, VPN, firewall etc., to see if that helps?

     

    Also, if you're on a Basic free account, make sure that you have less than 3 devices linked to your account already, in order to sign in to this one.

     

    Let me know how it goes!

    • astronomik77's avatar
      astronomik77
      Helpful | Level 6
      3 years ago

      I have no VPN, turned the firewall off, antivirus off. Still not working out

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi astronomik77, if you're on a Basic plan, did you check this page to ensure that you only have 2 devices or fewer currently connected to your account?

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