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BrianLebello's avatar
BrianLebello
New member | Level 1
10 months ago

Couldn't start Dropbox error on macOS Monterey

Hi Guys, I really need help, 

I already try to delete and re-install the dropbox but the Couldn't start Dropbox pop-up is still showing and the dropbox is not working

I'm using iMac intel 2017 MacOS Monterey

bn.BUILD_KEY: Dropbox
bn.VERSION: 219.4.4463
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 53ad4754-a1c0-50c4-8f76-13b334a4149c
pid: 640
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='briann', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian N', pw_dir='/Users/briann', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='briann', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian N', pw_dir='/Users/briann', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/briann'
appdata: '/Users/briann/.dropbox/instance1'
         real_path='/Users/briann/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/briann/Library/CloudStorage/Dropbox'
              real_path='/Users/briann/Library/CloudStorage/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/z6/sq9yn5gj4mbb9kfrc0b2qh_80000gn/T'
         real_path='/private/var/folders/z6/sq9yn5gj4mbb9kfrc0b2qh_80000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 5994, in _setup_root_for_account
  File "desktop/dropbox/client/main.py", line 6208, in _get_root_for_account
  File "desktop/dropbox/sync_root/helpers.py", line 537, in get_root_for_account
  File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
  File "desktop/dropbox/db_thread.py", line 96, in run
  File "<string>", line 1, in _x__db_thread__sleep_thread
  File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
  File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
  File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
  File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
  File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
  File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
  File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
  File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/de434f91-1253-42f5-96f9-68ac48cb3b29." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/de434f91-1253-42f5-96f9-68ac48cb3b29.}

 

what should I do? Please Help, Thank you so much

desktop
Error Messages
Mac

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey BrianLebello and thanks for bringing this to our attention.

    Can you please try the steps here and let me know if they help?

    Thanks in advance!

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