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leahvangelia's avatar
leahvangelia
New member | Level 2
8 months ago

'Couldn't start Dropbox' message in Windows. OperationalError.

Hi, 

When accessing a shared folder in dropbox, I noticed that it hasn't updated and saw that the app hadn't started at all. Then I tried to open the desktop app and the message "Couldn't start dropbox" appeared. There is no solution in at the link to help articles. I check the antivirus, but no files are under restriction. 

More info: 

bn.BUILD_KEY: Dropbox
bn.VERSION: 196.4.6900
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 4ca98b80-a784-49d7-bc96-8b98968ea6cb
pid: 13416
cwd: 'C:\\WINDOWS\\SysWOW64'
     real_path='C:\\Windows\\SysWOW64'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\mihai\\AppData\\Local\\Dropbox'
         real_path='C:\\Users\\mihai\\AppData\\Local\\Dropbox'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: None
                    	not found
              parent	not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\mihai\AppData\Local\Temp
TEMP: C:\Users\mihai\AppData\Local\Temp
tempdir: 'C:\\Users\\mihai\\AppData\\Local\\Temp'
         real_path='C:\\Users\\mihai\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 8152, in main_startup
  File "desktop/dropbox/client/main.py", line 2662, in initialize
  File "desktop/dropbox/client/main.py", line 1633, in startup_low
  File "desktop/dropbox/client/multiaccount/instance_database.py", line 694, in __init__
  File "desktop/dropbox/client/multiaccount/instance_database.py", line 141, in __init__
  File "desktop/dropbox/sqlite3_helpers.py", line 946, in __init__
  File "desktop/dropbox/sqlite3_helpers.py", line 911, in rebuild
  File "desktop/dropbox/sqlite3_helpers.py", line 953, in _load_db
  File "desktop/dropbox/sqlite3_helpers.py", line 959, in _do_migrations
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 113, in __enter__
  File "desktop/dropbox/sqlite3_helpers.py", line 659, in cursor
  File "desktop/dropbox/sqlite3_helpers.py", line 646, in conn
  File "desktop/dropbox/sqlite3_helpers.py", line 627, in _create_conn
  File "desktop/dropbox/sqlite3_helpers.py", line 545, in connect
  File "desktop/dropbox/sqlite3_helpers.py", line 536, in load_sqlite_ext
sqlite3.OperationalError: The specified module could not be found.

Any advice would be greatly appreciated. 

  • Hi leahvangelia, let's see what we can find together! 

     

    My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

     

    Thanks a bunch!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi leahvangelia, let's see what we can find together! 

     

    My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

     

    Thanks a bunch!

    • leahvangelia's avatar
      leahvangelia
      New member | Level 2

      Hi Megan, 

      Thanks for you response. After re-installing the the app, the problem seems to be solved. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Awesome news leahvangelia

         

        Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤗

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