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Couldn't start Dropbox permissions error
Hi,
My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.appExecute the first (ls) command again. Is something changed? 🧐
Hope this helps.
HleeLee wrote:To me, it looks very close to what the OP said (below). ...
😁😆🙂 HleeLee, Do the actual error messages look the same:
Andy Coda wrote:Exception: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten
HleeLee wrote:nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"
What you would say? 🤔
In both cases permissions are involved, but completely different types and on completely different places! Your log is less informative HleeLee, causa missing exact place, so there are much more possibilities. It's clear only that the problem rise up within Dropbox folder for you (the "nucleus" engine works there). Reason could vary from antivirus protection triggered erroneous (check antivirus protection) up to your system puts Dropbox folder in "quarantine" (are there some unusual extended attributes falls from nowhere).... or similar.
One thing you can try: rename your Dropbox folder to something like DropboxBackup. Create new Dropbox folder and copy all old content to the just created folder (copy NOT move, using move you would move possible unwanted attributes). Try run Dropbox application now. If everything works, you can wipe out the old folder. 😉
Might be there easier way, if we know exact reason and place, but no such information. Let's hope some day Dropbox development will improve error information (in the particular case what exactly "open" command is trying to open and the exact system error code received)... let's hope.
Hope this helps.
I forgot the screen grab last post but I seemed to have figured it out.
I followed the info here: https://support.apple.com/en-us/HT208050
I changed from bash to zsh, restarted. Dropbox worked, but I couldn't save anything to the desktop. So then I changed it back from zsh to bash and now it all works. I hope it stays that way!
