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Couldn't start Dropbox permissions error
Hi,
My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.appExecute the first (ls) command again. Is something changed? 🧐
Hope this helps.
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.app
Execute the first (ls) command again. Is something changed? 🧐
Hope this helps.
So the result of the first command is:
total 2256
drwxrwxrwx@ 5 andrewmackay staff 170 16 Mar 18:06 .
drwxrwxrwx@ 4 andrewmackay staff 136 16 Mar 17:58 ..
-rwxrwxrwx@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad
drwxrwxrwx@ 3 andrewmackay staff 102 16 Mar 17:58 Resources
drwxrwxrwx@ 3 andrewmackay staff 102 16 Mar 17:58 _CodeSignature
Andis-iMac:~ andrewmackay$
and here is the ls command again after running those commands:
total 2256
drwxr-xr-x@ 5 andrewmackay staff 170 16 Mar 18:06 .
drwxr-xr-x@ 4 andrewmackay staff 136 16 Mar 17:58 ..
-rwxr-xr-x@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad
drwxr-xr-x@ 3 andrewmackay staff 102 16 Mar 17:58 Resources
drwxr-xr-x@ 3 andrewmackay staff 102 16 Mar 17:58 _CodeSignature
Andis-iMac:~ andrewmackay$
to me looks the same, excpet the '-' has moved, if that means anything.
Andy Coda wrote:
...-rwxrwxrwx@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad
...
and here is the ls command again after running those commands:
...-rwxr-xr-x@ 1 andrewmackay staff 1151856 16 Mar 18:06 DropboxCrashpad
...to me looks the same, excpet the '-' has moved, if that means anything.
Yes, it means, definitely. Did you see 'w'? That means 'write' permission. The Dropbox application complains you have given too many permissions to everybody. Do you remember? On first list, there are 3 'w's! The first is your permission, second is group (staff) permission, and the last is for everybody else (the same for 'r' - read and 'x' - execution for file or enter for directory). In second list for the same file only you personally have write permission. Let's see the end result: Does the Dropbox application runs normally? If not, is the error log the same? Post it, if any.
It's good idea to figure out how exactly you have all these permissions given erroneously and no repeat it anymore! Try recall what you have done short before the problem rise up.
I've just restarted my computer after the last set of commands, and it's working normally again now! Thank you!
Not too sure what caused it. I accepted an invite yesterday and requested access from my email as it had been shared to my other email which I don't have set up on the app. But that was all via my phone app, not the computer. I then tried deleting a folder I had shared with me and that hung so I force quit, in fact, the whole computer hung and I had to force shutdown. Maybe it caused a glitch somehow?
Anyways, sorted! Really appreciate your help and guidance!
rgds
Andy
