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Aurora S.'s avatar
Aurora S.
Explorer | Level 4
2 months ago

The dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.

Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.

Account Settings
desktop
Mac

18 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hi there, tonekitchen, sorry to see that you're also having this issue.

    There are a few troubleshooting steps in this thread; I'd start with uninstalling the Dropbox app, restarting the computer and then reinstalling it. 

    Can you try and let us know if it helps?

  • tonekitchen's avatar
    tonekitchen
    Helpful | Level 5
    5 days ago

    Same here; is there a starting point troubleshooting procedure available to tackle this?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    25 days ago

    Hey jobace78​, I'm happy to investigate further.

    I just reached out via email. Reply back to me, and we'll take it from there. Cheers!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, thanks for the clarification amok_san - much appreciated.

    I've just sent you an email to have a further look internally, so take a glance at your inbox and we'll take it from there. 

  • amok_san's avatar
    amok_san
    Explorer | Level 4
    2 months ago

    It's Dropbox version 236.4.5918 and macOS 15.7.2.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey amok_san - sorry to hear about this.

    Can you clarify your device's OS version and the version of the Dropbox desktop app as well? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for bearing with us, Aurora S.! Since this is a bit odd indeed, I’ve gone ahead and opened a new ticket for you. 

    You can reply to it and we’ll investigate this internally.

  • Aurora S.'s avatar
    Aurora S.
    Explorer | Level 4
    2 months ago

    Yes. As stated above, after the uninstall, when I reinstalled I had to set everything up again and everything had to be downloaded again. The interface was dark. But as soon as I quit and reopened DropBox, it went light again, as shown in the screen recording.

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