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benm12345's avatar
benm12345
Explorer | Level 4
3 years ago
Solved

"Dash isn't available for your plan yet."

I'm really keen to try Dropbox Dash, however whenever I try to join the beta, I get the error message "Dash isn't available for your plan yet."

 

This help article has a list of users who can't try Dash. My account doesn't meet any of those criteria, so I should be able to join the beta! Why can't I?? I even created a brand new Basic account and still had the same issue


Can anyone help?

Thanks!

 

 

Dropbox Dash
  • Emmet's avatar
    Emmet
    3 years ago

    Hi benm12345. 

     

    We haven't opened up the Dash Beta to international users yet. If you're located outside of the US, you'll receive an email once its open for your region. We hope that helps answer your question. 

     

    Regards,

     

    Emmet 

4 Replies

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  • benm12345's avatar
    benm12345
    Explorer | Level 4
    3 years ago

    Thanks Emmet

     

    That's a shame. Do you have any idea of when it'll be open to the rest of the world?

    In the meantime, I'd suggest that updating this page to communicate that to avoid future frustration 🙂

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi benm12345. 

     

    We haven't opened up the Dash Beta to international users yet. If you're located outside of the US, you'll receive an email once its open for your region. We hope that helps answer your question. 

     

    Regards,

     

    Emmet 

  • benm12345's avatar
    benm12345
    Explorer | Level 4
    3 years ago

    Thanks Hannah. I checked my main account and this setting was already on - so no luck there.


    I also went and turned it on for the new account I created and was still meet with the same error message

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey benm12345, thanks for reaching out to the Dropbox Community.

     

    Have you tried enabling 'early releases' in your account settings, to see if that helps?

     

    Keep me posted.

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