Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jonsblog's avatar
Jonsblog
New member | Level 2
2 years ago

Defective Dropbox Win10 update and installation file

Your most recent Win 10 update and the Win 10 installation file offered on your website are both defective, though my account files on your website and via my iPhone still work just fine.   You a...
desktop
Install
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear that you're having this issue, Jonsblog.

 

Do you have any security programs, like an antivirus, VPN or firewall that could be affecting the installation?

 

If so, try to turn them off temporarily, to see if it helps.

 

Otherwise, can you try the offline installer and let me know how it goes?

 

Thanks.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!