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Gianpc's avatar
Gianpc
New member | Level 2
9 days ago

Desktop app can't connect to account via the browser connection

I open the desktop app, press the button that sends me to the web browser to connect with my account, it appears that i m logged but it always fails to connect. It appears (in spanish) "The previous session was interrupted. Try again". I reinstalled the app, changed web browser, turned my firewall off but nothing changes

account access
desktop
Web

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 days ago

    Hi Gianpc!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Hi Gianpc, thanks for bringing this to our attention.

    Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    What version of the Dropbox desktop application are you running, and what OS do you currently have?

    This will help me to assist further!

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