Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
desktop app doesn't open app, but explorer - windows 10
I have a new laptop (Windows 10), and have downloaded dropbox from the website. Dropbox appears on startup menu and i have pinned to taskbar. On attempting to open the app, File Explorer opens, not dropbox. Nor does any dropbox icon appear in the system tray. I have uninstalled and reinstalled and restarted my machine accordingly between. Plesae help.
6 Replies
Replies have been turned off for this discussion
- Daphne
Dropbox Staff
Hey Redche123, I'd be happy to help with this!
Just to see where we stand, I have a few questions about your current set up.
When the File Explorer opens, do you see any sync icons next to the files in the Dropbox folder? If you see them then the app should be running on your computer.
If you see these icons, but still don't see the Dropbox icon in your system tray, do you see a small upwards arrow next to the system tray? This should expand the tray and you may see the Dropbox icon there.
In this case, you can drag the icon to be visible in your tray instead.
Let me know what you find and we can go from there!
- Hi Daphne, thank you for your reply.
I did see the syncing logo (but they were greyed out). So I uninstalled and reinstalled again and did some more research. On reinstall, the explorer version appeared but the extra research proved my view of the app was set to explorer rather than the traditional app view. I changed this setting in properties so I can now use dropbox in a familiar form. And as it’s now familiar I can understand when it’s open and not...and once open the logo appears in my system tray. I was due to update my post today so thank you for taking the time to reply In the meantime.
