Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
desktop
Dropbox Pro
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Snowdrop and Simple, can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

@Hannah - the Dropbox app has full disk access. It's still stuck in "Syncing" without a specific number of files, and I still can't open files from my desktop Dropbox folder (so basically can't do any design or client work at the moment -ARGH!!). This didn't help. Is there anything else I can try? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

    • Snowdrop's avatar
      Snowdrop
      Explorer | Level 3
      3 years ago

      Hannah - fixed the hardlinks and permissions, restarted my computer, and nothing changed - still stuck in "syncing" with no number of files and I still can't open files from my desktop folders. Please advise. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Snowdrop, is it possible that you have more than 300K files in your Dropbox folder, which would be the app's soft limit? If yes, do all these files sync locally? 

         

        Would you mind checking the properties and Get info part of your Dropbox folder, to identify how many files you have there? 

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