Forum Discussion

RonNL60's avatar
RonNL60
New member | Level 1
2 years ago

Desktop app: no internet connection/ can't connect on Windows device.

I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one d...
desktop
Setting up the apps
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you create a new user profile on your computer, do you notice the same issue there RonNL60? 

RonNL60's avatar
RonNL60
New member | Level 1
2 years ago

I created a new, local, account. From within this account I started the Dropbox app. Unfortunately again the error "no internet connection".

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    @RonNL60, can we log a ticket for you as the next step? It’ll be easier to investigate this way.

    • RonNL60's avatar
      RonNL60
      New member | Level 1
      2 years ago

      Hi Megan, of course no objection for a ticket. Anything that can help is welcome.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey RonNL60! Happy Monday.

        I just created a ticket number on my end for you, I'll see you there!

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