Forum Discussion

Davide P's avatar
Davide P
Explorer | Level 3
4 years ago

Desktop app not installing on Windows 10

After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop...
desktop
Error Messages
Install
windows
Davide P's avatar
Davide P
Explorer | Level 3
4 years ago

Hi Walter,

yes I tried all the suggestion but it doesn't work. As I said, it all started with Dropbox not running anymore. The standard uninstall didn't work, so I used IObit uninstaller and then ran the article to complete the uninstall process. But it continues to not start the installation.

Tks, Davide

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

In that case, can you send me a screenshot of the exact error you're getting, Davide?

  • Davide P's avatar
    Davide P
    Explorer | Level 3
    4 years ago

    This is the exact error. In english it is "installation failed. The Dropbox installer did not start."

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Could you try clearing your browser's cache or another browser to download the installer Davide P?

       

      Just make sure to do it with admin privileges as outlined here.

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