Forum Discussion

momsahib's avatar
momsahib
Explorer | Level 3
6 years ago

Desktop app shows a blank screen when signing in

This error started after I unlinked Dropbox on my laptop and reinstalled it. Since then, when I click on "Sign in", the "Set Up Dropbox" window that opens is blank, and stays that way.   This is ...
desktop
Setting up the apps
windows
momsahib's avatar
momsahib
Explorer | Level 3
6 years ago

This is Ticket #11379900.

momsahib's avatar
momsahib
Explorer | Level 3
6 years ago

I completed the advanced install instructions (which -- I realized as I worked through the process -- very likely doesn't do anythingthat Revo Uninstaller doesn't already do, but, whatever).

 

Then I restarted Windows, turned off my antivirus, its firewall, the Windows Firewall (and turned off various Windows privacy and security settings), changed my default browser to Edge and reset it, downloaded the Dropbox installer, and installed Dropbox.

 

And got the blank sign-in screen again.

 

Just wondering how much more work I have to do at my end before someone at Dropbox actually looks at this problem. Don't get me wrong, I'll soldier on here as long as I'm asked to try various things.

 

But as I mentioned as the very beginning of this thread, this is an "old" recurring Dropbox problem that seemingly hasn't really been addressed by Dropbox.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I see, thanks for your update on this momsahib.

     

    I've passed along your comments to your ticket with my colleague. At this point, I would suggest to give them a quick nudge there as you would need to continue through our Support channel.

     

    They can look into this with you alongside some device specific info which we can't do here via the Community, and so that we don't interrupt the troubleshooting with different suggestions.

     

    If you have any other questions in the meantime, please don't hesitate to get back to me here. Cheers!

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