Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jaross's avatar
jaross
New member | Level 2
3 years ago
Solved

Desktop app won't install on new computer.

old computer, deleted app. Dropbox won't recognize app on new computer? Number to call?  I only have 3 computers now.
desktop
Install
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

     

    If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

jaross's avatar
jaross
New member | Level 2
3 years ago

Megan.. I went into the section that you suggested.  I did  delete the correct computer...!!!  Thank you so much for your help.  The missing piece was to go to another place to delete the one computer!

 

Judy

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Amazing news jaross! 

 

If you need anything else, give me a shout! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!