Forum Discussion

Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

Desktop app won't open in Mac Big Sur, stuck on "starting".

I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, ...
desktop
Mac
Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

I don't use a proxy, turned off VPN, don't use a firewall, disabled my security software, and haven't changed my ISP/router. Everything was working fine a few weeks ago when I last used it (and always has been). Does the latest version work with Big Sur 11.7.10? After download and reinstall (today) I'm clearly using the latest version.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sheldon L, the Dropbox desktop application should still be compatible with your OS at this time.

 

How long have you kept the app running to see if it gets past the 'Starting' stage?

  • Sheldon L's avatar
    Sheldon L
    Explorer | Level 3
    2 years ago

    I left the app running up to an hour. It never started. I've always had my app set to automatically upgrade. What has changed in the last month? Is there a previous version I could try?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the report. We're currently experiencing issues with the Dropbox desktop application, and are working on a fix at this time.

      • Sheldon L's avatar
        Sheldon L
        Explorer | Level 3
        2 years ago

        It would have been nice if I was told that in the beginning instead of making me think that I did something wrong and running me around in circles.  I haven't used the dropbox app for about a month. How long has this problem existed?

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