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Forum Discussion
attafox
2 years agoExplorer | Level 3
Don't see online only option in the context menu
We have a paid subscription for Dropbox Family, and for any folder (inside or outside the Family Room), do not see an option for either a file or folder to make Online Only. Running Windows 10. Scree...
attafox
2 years agoExplorer | Level 3
Hi Jay. I had already tried reinstalling the Dropbox app as an attempt to solve. So that didn’t work.
And I have also tried accessing via the explorer icon as well as the Dropbox icon and then directly from the apps menu. None work.
And I have also tried accessing via the explorer icon as well as the Dropbox icon and then directly from the apps menu. None work.
Jay
Dropbox Staff
2 years agoWhen you originally installed the Dropbox desktop application, did you install it with admin privileges?
Is this a company-managed device, or a personal machine?
- attafox2 years agoExplorer | Level 3Personal
- Nancy2 years ago
Dropbox Staff
Hi from me as well, attafox! Hope you’re doing well.
Can you send me a full screenshot of how your files/folders show within your local Dropbox folder? I’d like to check for any syncing icons.
Also, do you have any third-party apps that could be interfering with Dropbox?
- attafox2 years agoExplorer | Level 3
Nancy wrote:Hi from me as well, attafox! Hope you’re doing well.
Can you send me a full screenshot of how your files/folders show within your local Dropbox folder? I’d like to check for any syncing icons.
I do have One Drive as well - and for some reason *all* of my desktop has been moved to Dropbox (which I did not do ... it happened after I tried to link One Drive to get my iphone photos ported over) Not sure what third party apps would interfere.
Multiple screenshots:
Note the My PC on this next one:
Also, do you have any third-party apps that could be interfering with Dropbox?
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