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Forum Discussion

attafox's avatar
attafox
Explorer | Level 3
3 years ago

Don't see online only option in the context menu

We have a paid subscription for Dropbox Family, and for any folder (inside or outside the Family Room), do not see an option for either a file or folder to make Online Only. Running Windows 10. Scree...
desktop
Dropbox Family
GUI
windows
attafox's avatar
attafox
Explorer | Level 3
3 years ago

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you click show more options, do any other Dropbox options appear?

  • attafox's avatar
    attafox
    Explorer | Level 3
    3 years ago

    No. See original screenshot. That hasn't changed.

     

    Since above, I have uninstalled and reinstalled DB. There is now not enough room for me to have a complete set of my files locally (which is why I was trying this as it was), so had to select which folders to only have available online *as I was installing.*  It is currently indexing over 300K files (it's down to about 125K at this point), but as of now, is not showing any additional options ...  But again, no options to change an existing folder.

    Folder selected is one that is now supposedly online only for it's availability.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, could you try checking if your Windows preferred language is set to English, to see if this helps?

  • attafox's avatar
    attafox
    Explorer | Level 3
    3 years ago

    It is English. Please escalate this to a Level 2 ... I'm having issues with storage on the hard drive now and really do need to solve this.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, you can contact the support team directly from this page when logged into your account online. 

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