Forum Discussion

FrankMes's avatar
FrankMes
Helpful | Level 6
30 days ago
Solved

Dropbox 237.4.5655 does not show correct syncing status.

After updating to this new version, the new status columns show sometimes the wrong status with directories. A directory may show Sync Pending, while all underlying files and directory show the gre...
desktop
sync
windows
  • FrankMes's avatar
    FrankMes
    30 days ago

    I tried also signing out and in and more, but that did not solve the problems.

    However I now solved it:
    The problem turned out to occur only in directories with pictures in it.
    I paused sync.
    I did a chkdsk dropboxdrive: /f. This command asked to dismount the drive because handles were open.  I let it dismount.
    chkdsk did not show any errors.
    I resumed sync. I saw a lot of desktop.ini files sync'd.
    After all was sync'd, all errors were gone.

    I did the same on my other Windows 11 Pro machine, and with the same method all errors were gone also.

     

     

     

     

RichardW18's avatar
RichardW18
Explorer | Level 3
27 days ago

Dear Dropbox Team and FrankMes,

Thanks for this thread. I am encountering similar issues with my sync icons (status in detailed view on Windows Explorer, Windows 11). Unfortunately, the fix above did not work. When I try to run chkdsk C: /f I get an error stating:

I restart the computer, chkdsk runs. However, I still have the same issue with Dropbox. Specifically files show the incorrect status icon despite dropbox being up to date:

Any suggestions or help?  I need to reliably know the status of my files in order to use Dropbox. 

Thanks for your time and assistance.

Sincerely,

Richard

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
25 days ago

Hi RichardW18, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!