Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Dropbox and mobile app issue: opening a folder via Dropbox paper app doesn't show its content
Hey, Community,
For two months now I experience a "bug" when trying to view a dropbox file folder via Dropbox paper app on any mobile device.
The folder is newly added on Dropbox and linked to the paper. When accessing this folder via PC it is ok.
But once I try to view its content via Dropbox paper app on my mobile it starts creating an untitled paper doc.
Same happens with Dropbox: cloud &Photo Storage app.
Any suggestions?
My plan is basic and the storage limit is 2GB ( my used storage volume is 1.6 GB )
10 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Staff
Hey Julia Pavlova, thanks for reaching out to the Dropbox Community today!
Were able to do this before without issues?
And can you send us a few screenshots showing the steps you're following, so we can have an idea of what you see on your end?
Thanks in advance!
Thank you Hannah!
For years I have been able to see, upload and update any folder with no problems at all either via Dropbox or Dropbox paper bot via PC or mobile device.
This strange bug started happening about 2 months ago.
Here are some print screen details:
Picture 1: I go to Dropbox home from PC: https://www.dropbox.com/s/8wuc7x016zfas5q/Picture1.png?dl=0
Picture 2: I find the folder Very Berry from PC: https://www.dropbox.com/s/4oyffa1ognuhka5/Picture2.png?dl=0
Picture 3: Check its content ( a bottle shot ) from PC: https://www.dropbox.com/s/372vwxsw9epsh6e/Picture3.png?dl=0
Picture 4: I go to Dropbox paper from PC: https://www.dropbox.com/s/56cxav2kfrv3wk5/Picture4.png?dl=0
Picture 5: I create a Very Berry folder there from PC: https://www.dropbox.com/s/4ufp4vd6wqpo50r/Picture5.png?dl=0
Picture 6: I click to link it to the original source in Dropbox from PC: https://www.dropbox.com/s/1gbz59dqcwx37zj/Picture6.png?dl=0
Picture 7: I go to Dropbox to get the link from PC: https://www.dropbox.com/s/zm8dp3xz19dicna/Picture7.png?dl=0
Picture 8 & 9: Copy link from Very Berry in Dropbox from PC: https://www.dropbox.com/s/fddcy64iewsj3rs/Picture8.png?dl=0
Picture 10: Paste the link as to get Very Berry Folders linked bot in Dropbox & Dropbox paper from PC: https://www.dropbox.com/s/a6q9vo8845cnsm0/Picture9.png?dl=0
Picture 11: I check the Very Berry folder contents in Dropbox paper and it is visible from PC: https://www.dropbox.com/s/du8lohqw4r2mf9s/Picture11.png?dl=0
Picture 12: I go to Dropbox paper app on my mobile click to Very Berry folder: https://www.dropbox.com/s/ey7zgqsk7hbzd7h/Picture12.png?dl=0
Picture 13: get a strange screen which then appears as a new untitled paper in Dropbox: https://www.dropbox.com/s/wvugiwd74mv1pro/Picture13.png?dl=0
Hope this helps to clarify the situation.
Thanks,
Julia
- Nancy
Hi Julia, I hope you don’t mind me jumping in.
Do you mind sharing the app version of the Paper app you’re using on your mobile device? Also, what’s the OS version of the mobile device on which you’re having this issue?
Thanks!
