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afk's avatar
afk
Explorer | Level 3
5 years ago
Solved

Dropbox app crashing on Android 11

Hi, I just changed my old phone for a pixel 4a, with android 11, and I can install the dropbox app from the play store just fine. The problem is that I can not open it. As soon as it shows the drop...
Android
Install
Mobile
Setting up the apps
  • Jay's avatar
    Jay
    5 years ago
    Hi afk, thanks for messaging today!

    We're not experiencing any similar issues to this currently..

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it?

    Keep me updated with any progress!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey pollyannet, let's jump right into this! 

 

In regards to the syncing issue you mentioned, can you try adding a password on more than one device, and see if any of your passwords sync across?

 

 This will help to narrow down if the syncing problem exists only with one of your devices, or if multiple devices are affected.


For example: If your passwords are syncing between two devices, but they are not syncing to a third device, we can narrow the problem down to just the third device and ensure that each problematic device is connected to the internet.


As for the app, that keeps crashing, can you reach out to our Support, in order for them to open a ticket for you?

 

Let me know more!

pollyannet's avatar
pollyannet
Explorer | Level 3
3 years ago
I can log in on my computer and two other android devices. This issue is only with the new one SM-908U. S22 Ultra
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi pollyannet, thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

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