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Forum Discussion
Dropbox app for Windows non functional, stuck at "starting"
Hello,
Since yesterday, my team (8 users) are encountering problems with Dropbox app for Windows, systems are Windows 10 and Windows 11 so I assume it's not related with any system issues.
After ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey there, pawelb, let's jump right into this!
It might sound trivial, but have you tried to re-start these devices at all?
I'm asking because to attempt to investigate something related to a visual issue on your Dropbox the best first step is for you to try restarting your computer and see if the issue persists. Restarting your computer will reload the Dropbox visual elements.
Can you let me know the syncing status and version of your app?
If I were you, I'd also do a quick re-install just to see if the behavior remained the same.
Keep me posted on what you find.
Hello, thank you for the response.
The app version is 202.4.5551, syncing status is "Starting" since 4 hours.
I will try to reinstall the app. Do I need to recreate a local folder? Asking, since Dropbox data is about 800GB in millions of files.
- Megan
Hello, thank you for the information. At the moment I have tried:
- Clearing the cache.
- Restarting both the Dropbox application and the computer.
- Re-logging the user.
- Creating a new folder with the files.
- Reinstalling the Dropbox application.
Reinstalling Dropbox in 200.4.7134 version seems to fix the issue, so probably that's the issue with the current version.
