i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t work, also i tried to download the latest version again and when it was downloaded there is no folder attached to the app to contain my shared work and also it still won’t open and gives an error message , how can i solve this ?

Yes, please could you try those steps and let me know how it goes.

Dropbox app is not opening after Mac and Dropbox update

16 Replies

Hannah
Dropbox Community Moderator
3 years ago
Thanks for bringing this to our attention, Sanar Sadaqa.

Can you send us a screenshot of the error message you're getting?

Also, do you have a Dropbox icon in your menu bar at the moment?

If you do, can you hover over it with your mouse and let us know what you see?

Thanks in advance.
Sanar Sadaqa
Explorer | Level 3
3 years ago
Jay
Dropbox Community Moderator
3 years ago
Hi Sanar Sadaqa, could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?
Sanar Sadaqa
Explorer | Level 3
3 years ago
bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 2ade8825-d636-5c5c-ae83-fe11b64ac99e
pid: 16838
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/sanarsadaqa'
appdata: '/Users/sanarsadaqa/.dropbox/instance1'
real_path='/Users/sanarsadaqa/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/sanarsadaqa/Library/CloudStorage/Dropbox'
real_path='/Users/sanarsadaqa/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'
real_path='/private/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’., NSUnderlyingError=0x60000020b6c0 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}
Hannah
Dropbox Community Moderator
3 years ago
Thanks for this error log, Sanar Sadaqa.

Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?
Sanar Sadaqa
Explorer | Level 3
3 years ago
I tried that and it didn't work , the same error message appeared "couldn't start Dropbox"
Jay
Dropbox Community Moderator
3 years ago
Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?
Sanar Sadaqa
Explorer | Level 3
3 years ago
no not really
Sanar Sadaqa
Explorer | Level 3
3 years ago
should I delete it and reinstall it and perform an advanced reinstallation ?
Jay
Dropbox Community Moderator
3 years ago
Yes, please could you try those steps and let me know how it goes.