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Dropbox app on Mac not responding
I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem.
Even the Dropbox icon has vanished from Taskbar. I can see my Dropbox folder on Finder, which has all the last sync files from last week.
When I try to launch the app through Finder -> Applications -> Double Click on Dropbox, still nothing happens.
Dropbox icon in Launchpad is unresponsive. Clicking on it takes me back to my last used screen on the mac.
Uninstalled and tried offline installer 44.4.58 - No result, not even sure if the installation completed or not.
Have gone through various posts on this forum and tried different fixes. Nothing worked yet.
HELP ME !
OK...update
In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.
All I had to do was type "sudo update_dyld_shared_cache" through Terminal.
And restart.
Everything works fine now. Don't ask me how it happened.
Cheers.
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I'm having this same problem! Bought a new Macbook Air and updated it so now it's running Mojave on the latest version. I installed Dropbox with offline installer and it did the download and installation but never gave me confirmation that it installed. It backed up all of my photos and I can access them through Finder, however the program itself I cannot open and it will not let me delete it to reinstall it.
- Jane
Dropbox Staff
there's clearly an issue with Dropbox. Everthing else on my mac works same as before, dropbox no longer works after working fine for years. Dropbox: stop blaming on user error, the ether, or 3rd party applications, just put your heads together with the apple-mac folks and get it fixed. Dropbox should beta-test any updates prior to lauching to ensure a seemless expperience for users (regardless of what operating system/platform is being used). I'm guessing most of us aren't IT troubleshooting types, and just want Dropbox to function properly, always...
It was a great product when it worked, but looks like it's now going the way of the dodo bird.
- Jane
It wants a password and I don't know it.
- Jane
Hey tbarben11, can you elaborate a bit on that for me please? Does your inquiry pertain to not being able to launch the Dropbox application on a Mac device, as what has been discussed on this thread or a different one? Are you trying to sign in on your desktop & you're unable to get going with that because you don't remember your password? Have you tried resetting it by any chance?
Apr 12, 2020 - i am responding to this entire thread, especially Jane, Dropbox Support (thx for trying). I also suddenly have a dysfunctioning NON-functioning High Sierra Dropbox (v.94.4.384) and am unwilling to attempt Terminal or any other suggestions until DROPBOX SUPPORT posts one that simply works.
I don’t have any suspect apps like Dropboxer or Boxifier etc. I have only the freeware uncustomized version of the Malware app, set to take NO ACTION, and nothing in my MBP is set to update automatically.
PLEASE give us direct, specific instructions, because Dropbox is the only tool/app malfunctioning so of course we deem it a Dropbox Corp. responsibility.
TIA.
- Walter
Dropbox Community Moderator
Hi xyz222; how are you today?
As our most recent stable buld (95.4.441) just got out, I'd suggest updating your desktop app's version to that first.
Let me know how it goes!
