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JimJinNJ's avatar
JimJinNJ
Explorer | Level 4
3 months ago

Dropbox app produces spinning wheel when clicked on and the app won't open

Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue in past few weeks I can no longer access Dr...
desktop
Dropbox Basic
windows
JimJinNJ's avatar
JimJinNJ
Explorer | Level 4
3 months ago

TY for your help.

yes, I have restarted the PC--several time actually in the process of trying to find a fix.

yes, I quit and restarted DB.  no effect.

I uninstalled DB, downloaded installer and started w fresh install.

I just tried opening DB with Windows menu.  same spinning wheel.

for now, I have downloaded all my DB to another drive as a backup.

no ideas what to try next.

I am on Win10 still; don't know when I will go to 11.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the update on this JimJinNJ - much appreciated.

    If you've ensured that this is not caused by an antivirus or another 3rd party app that's running on your computer, can you attempt a clean advanced reinstall and let us know how it goes?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey JimJinNJ! Did Walter’s suggestion help with your issue, by any chance? 

    Don’t hesitate to let us know.

    • JimJinNJ's avatar
      JimJinNJ
      Explorer | Level 4
      3 months ago

      I tried it.  dropbox was still not working.  too much time involved so I've moved on.  will try DB again after I transition to another PC and Win 11.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hi JimJinNJ, thanks for the heads up. 

        If you need anything else, or when you're ready to continue troubleshooting please let me know and I will be more than happy to help every step of the way. 

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