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JimJinNJ's avatar
JimJinNJ
Explorer | Level 4
3 months ago

Dropbox app produces spinning wheel when clicked on and the app won't open

Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue in past few weeks I can no longer access Dr...
desktop
Dropbox Basic
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey JimJinNJ! Did Walter’s suggestion help with your issue, by any chance? 

Don’t hesitate to let us know.

JimJinNJ's avatar
JimJinNJ
Explorer | Level 4
3 months ago

I tried it.  dropbox was still not working.  too much time involved so I've moved on.  will try DB again after I transition to another PC and Win 11.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi JimJinNJ, thanks for the heads up. 

    If you need anything else, or when you're ready to continue troubleshooting please let me know and I will be more than happy to help every step of the way. 

  • blakeheim's avatar
    blakeheim
    New member | Level 2
    3 months ago

    I've been having this issue too.   It something related to Dropbox and Windows Explorer only.   Other file explorer apps work just fine.   No issue.   

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hi there, JimJinNJ!

      I'd love to gather some additional info here. Would you mind clarifying your device's OS, along with the Dropbox app version that you have installed there? 

      You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. 

      Do you notice the same behavior once you quit the desktop app? 

      Lastly do you happen to have any 3rd party apps -and especially iCloud- that might be monitoring, backing up or syncing your files running on your computer?

      If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there. 

      Keep us posted!

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