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Forum Discussion
Dropbox app produces spinning wheel when clicked on and the app won't open
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A
Question or Issue
in past few weeks I can no longer access Dr...
I've been having this issue too. It something related to Dropbox and Windows Explorer only. Other file explorer apps work just fine. No issue.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi there, JimJinNJ!
I'd love to gather some additional info here. Would you mind clarifying your device's OS, along with the Dropbox app version that you have installed there?
You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi.
Do you notice the same behavior once you quit the desktop app?
Lastly do you happen to have any 3rd party apps -and especially iCloud- that might be monitoring, backing up or syncing your files running on your computer?
If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there.
Keep us posted!
