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Forum Discussion

Andre F.3's avatar
Andre F.3
Explorer | Level 4
3 years ago

Dropbox app stuck on Connecting Components.

Everytime when dropbox starts the message "connecting components" and it took forever.
desktop
sync
laurell's avatar
laurell
Explorer | Level 4
3 years ago

First time this happened. I have Dropbox v182.4.6427, Mac OS Ventura 13.5.2. Restarted computer, closed & reopened app. STUCK!

Remzi's avatar
Remzi
New member | Level 2
3 years ago

I have this same issue - hanging after I "upgraded" to the new file provider thing.

 

"fileprovider" is running at 100% CPU and Dropbox is "connecting components". 

 

The whole reason to use Dropbox is not to have stuff like this happen. Very frustrating.

 

(MacOS Ventura 13.4)

  • Remzi's avatar
    Remzi
    New member | Level 2
    3 years ago

    p.s. version 182.4.6427

    • CLeDantec's avatar
      CLeDantec
      New member | Level 2
      3 years ago

      Very same issue; same dropbox version 182.4.6427 on macOS 13.5.2. Updated to the new file provider version, import seemed to work, then after having sign-out and back (un-related to dropbox), stuck in Connecting components... It's also unclear if it's signed, but selecting 'sign in' from the menu does nothing. It's been running like this for ~5 hours w/o interruption.

       

      Do I just need to blow the install/preferences away and start over?

      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi all,

         

        Sam from Dropbox Community here 🤚🏽

         

        After discussing this with our team, could you please follow these steps?

         

        1. Delete the current version of the app located in  ~/Library/Application Support/Dropbox.

        2. Update the app by downloading and installing the latest version from /Applications.

         

        To locate the ~/Library/ folder (which is hidden by default in Finder):

        1. Open a Finder window.

        2. Select Go from the menu bar at the top of the screen

         

         

        3. Hold down the Option key to reveal the Library folder option in the dropdown menu

         

        For instructions on updating to the latest version of Dropbox: https://help.dropbox.com/installs/upgrade-latest-version

         

        After the installation:
        Confirm that there is no Dropbox.app in ~/Library/Application Support. We suggest doing the ''normal installation'' and checking that no other version appears in ~/Library/Application Support again.

         

        Let us know if this resolves this issue.

         

        Thank you.

        Sam

         

         

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