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FritzTheBox's avatar
FritzTheBox
Explorer | Level 3
2 years ago
Solved

Dropbox App Windows 10: Authorizing App fails repeatedly but log in to Dropbox using browser works

Yesterday, I set up a new Windows computer and migrated Dropbox, which I already used on other machines, one of it on the same network. I logged out on the old machine (because Dropbox Basic allows o...
desktop
Dropbox Basic
Install
Setting up the apps
windows
  • Megan's avatar
    Megan
    2 years ago

    In this case, and since clearing the browser's cache didn't work, can I send you an email, in order for us to have a closer look into this FritzTheBox?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey FritzTheBox, out of curiosity: have you tried clearing your current browser's cache, and then re-starting your device at all? 

 

I also found some relevant steps in this thread, that you might want to try out. 

 

Let me know of the results!

FritzTheBox's avatar
FritzTheBox
Explorer | Level 3
2 years ago
Hey Megan, thank you for your ideas. My browser‘s cache is cleared each time I close Firefox. The hosts file is inconspicuous. I testet it on five independent machines with the same result. Instead, the analysis of uptrends.de shows what is really going wrong if testing on a IPv4 network. This corresponds with my results of the tracert call. I think, Dropbox‘s network specialists have to keep busy with it.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In this case, and since clearing the browser's cache didn't work, can I send you an email, in order for us to have a closer look into this FritzTheBox?

  • FritzTheBox's avatar
    FritzTheBox
    Explorer | Level 3
    2 years ago

    Today, accessing dropbox.com from Berlin was successful.

    Even a call of "tracert" shows a success now:

     

    Routenverfolgung zu dropbox.com [162.125.248.18]
    über maximal 30 Hops:

    1 <1 ms <1 ms <1 ms OPNsense.localdomain [xx.xx.xx.xxx]
    2 <1 ms <1 ms <1 ms gigabitethernet4-lo0-ber-ic-000332.ia.colt.net [195.68.11.26]
    3 1 ms 1 ms 1 ms h-62.96.36.150.host.de.colt.net [62.96.36.150]
    4 6 ms 3 ms <1 ms 212.74.70.25
    5 27 ms 1 ms <1 ms dropbox-v4.bcix.de [193.178.185.125]
    6 1 ms 1 ms 1 ms 185.45.11.25
    7 <1 ms <1 ms <1 ms 162.125.248.18

    Ablaufverfolgung beendet.

     

    IMHO it was a networking problem situated in the Berlin/Hamburg region I think. Now solved after 5 days.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated, FritzTheBox.

     

    If the issue does return, please let us know.

     

    Have a great day!

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