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Rob12's avatar
Rob12
New member | Level 2
8 years ago
Solved

Dropbox app won't install

Hi,
i've got issue with installation.
I've been trying to install the Dropbox desktop app and I get to a certain point and it gets stuck on a window that says "waiting for Dropbox to installation video" and it's not getting anywhere from there.
Any help?

Thanks

Setting up the apps
  • Deanso's avatar
    Deanso
    8 years ago

    I managed to fix it myself.  I deleted as many folders as I could from the dropbox program folder.  I also cleared up as much space on my C drive as I could.  The unistall then went smoothly and then so did the install.  Problem solved.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Rob12, welcome to our forum! 

    Let’s check some things: 

    • what kind of computer do you have (Windows, Apple, Linux)? 
    • where did you download the Dropbox application from? 
      • try the full offline installer here (scroll down the page a bit)
    • when you’re installing our app, you should have an active internet connection
    • if you have any anti-virus or other security applications running, try disabling them temporarily while you install our app
    • can you access www.dropbox.com without issue? 
    • can you send me a screenshot of the error message you are receiving? 
    Let me know when you get a chance. 
    Thanks! 
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Please keep in mind that Rich is not following this thread, though I'd be glad to follow-up on your request! 
         
        If you’re experiencing an issue loading the Dropbox visual elements, I’d suggest starting troubleshooting from this help center article, that includes some possible causes. 
         
        Secondly, I’d like to ask you whether you’ve had the chance to have a look at Sanchez's reply above. If so, please let us know more details surrounding the case so that we further assist. 
         
        Looking forward to hearing back from you, so that we work on that together! 
         
        Warm regards, 
        JaneA
    • Deanso's avatar
      Deanso
      Helpful | Level 6
      8 years ago

      Hi Sanchez,   I'm running Windows 10.  Yes, I can access dropbox.com with no problems via my browser.  See below for pictures.  Thanks for your help :-)  Kind Regards Dean

  • Deanso's avatar
    Deanso
    Helpful | Level 6
    8 years ago

    I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens

     

    It also won't uninstall or reinstall (online or offline)

     

    I'm running Windows 10.

     

    Any ideas?

     

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