Dropbox app won't install

• what kind of computer do you have (Windows, Apple, Linux)? 
• where did you download the Dropbox application from? 
• try the full offline installer here (scroll down the page a bit)
• when you’re installing our app, you should have an active internet connection
• if you have any anti-virus or other security applications running, try disabling them temporarily while you install our app
• can you access www.dropbox.com without issue? 
• can you send me a screenshot of the error message you are receiving? 

I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens

It also won't uninstall or reinstall (online or offline)

I'm running Windows 10.

Any ideas?

Hi Rich,

As you seem to be on it, would you mind suggesting any solution to the issue Deanso and I are facing: https://www.dropboxforum.com/t5/Installation-and-desktop-app/Dropbox-won-t-start-It-also-won-t-uninstall-or-reinstall-online/m-p/236450#M45785

Thanks!

Ale

Hi Sanchez,   I'm running Windows 10.  Yes, I can access dropbox.com with no problems via my browser.  See below for pictures.  Thanks for your help :-)  Kind Regards Dean

Hey JaneA,

                     Thanks for your reply.  I've replied to Sanchez.  I followed your link and none of it helps.  I decoupled Dropbox form this computer (the one with the problem) and tried to deinstaal and  reinstall.  Still no joy.  I even tried to delete the dropbox folder in program files and windows says it can't because something has a file open.  I can't see anything in Taskmanager called Dropbox.  

I will upload the pics again, just in case.

Thanks for your help :-)

Kind Regards

Dean

Hi Jane,

Thanks for your reply.

I have tried all troubleshooting suggestions that I came across in this forum (not only this thread) and in the support resources. Nothing worked and I kept receiving the Error 2 message.

Note: the problem was ONLY related to my work's profile on my laptop. On the same machine, I've got a personal profile and Dropbox installs there with no problem at all.

The only thing that worked for me was to take my laptop to my office and connect to the server there. There must be some odd setting that my organisation chose for my laptop which prevents Dropbox to install properly. It must be a Windows issue... as always! 

I haven't checked if Dropbox still works out of the office but will definitely ask for help if it doesn't.

Thanks,

Ale

• aleincerti Seems that the “odd setting” on your Windows pc is the culprit, as changing networks helped you run the application normally. Please keep this thread updated if you experience the same behavior again, so that we narrow down the causes. 

•  Deanso Seems that your OS was preventing the uninstall, due to lack of space on your C:\ drive. I was glad to hear that this workaround fixed the issue for you though :upside_down:
  . For future reference, you could also check this resource on how to uninstall the application manually, which may be useful.