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MBeaty's avatar
MBeaty
New member | Level 2
3 years ago
Solved

Dropbox App Won't Login on Mac. It has me repeating the process.

I just got a new Mac and installed the desktop app. When I try to login with Google, the app takes me to my browser to login to Google. Once I login, it takes me right back to the app login screen. I...
desktop
Install
Mac
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi MBeaty & Twist, happy Monday, let's jump right into this! 

     

    It seems you're stuck on this process, where you're asked to log in, and then you're back on the same page. 

     

    Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more than 3? 

     

    Also, Twist what kind of OS do you use on your end? 

     

    Keep me posted! 

PeeGeeTips's avatar
PeeGeeTips
Explorer | Level 3
3 years ago

I've removed a 3rd device but I still can't add the new one, in fact, there's not the same log in option as the OP image displayed above, just says open web browser. I also can't sign in via preferences on the new Mac desktop software either.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear the same thing happens to you, PeeGeeTips. 

 

Have you tried reinstalling the Dropbox app? 

 

If you have, and you still see the same login prompt, please attach a screenshot of it here (while hiding your personal info).

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