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Fuquan's avatar
Fuquan
Explorer | Level 3
4 years ago
Solved

Dropbox application not installing on MacOS Ventura

Hi

I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to the dropbox site, and downloaded what I assumed was the latest app version. I went to install it and it refuses to install...literally, nothing happens.  Can you help me understand what's going on? Thanks,

desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

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  • SPZero's avatar
    SPZero
    Explorer | Level 3
    3 years ago

    I don't have a firewall or anything else that I think is problematic.  I did jsut install a VPN, bug t Dropbox didn't work before I installed it , and it doesn't work. now either.  Dropbox used to work before i upgraded to Ventura 3 or 4 months ago.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey SPZero, you should be able to add a screenshot to your reply, by clicking on the camera icon above the reply box.

     

    And can you confirm that Dropbox doesn't work with the VPN temporarily disabled?

  • SPZero's avatar
    SPZero
    Explorer | Level 3
    3 years ago

    Correct, with the VPN disabled it stilll doesn't work.

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