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jhedleyj's avatar
jhedleyj
Helpful | Level 7
3 years ago

Dropbox Backup shows external drive not plugged in even though it is

I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged ...
Computer Backup
desktop
Dropbox Backup
Error Messages
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the extra info!

 

I was able to do a little digging in the meantime, and I can see that you already have an open ticket regarding this issue, which has been escalated to our advanced team. 

 

Now, since they have more visibility on your Dropbox account, I’d recommend continuing with them directly. I’ve also left them an internal note, so that they can see our convo here.

natachajay's avatar
natachajay
New member | Level 2
3 years ago

Can we get an update on this? I am experiencing the same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey natachajay, I hope you're doing well! 

     

    Do you have an open ticket with our Support team, by any chance? Are you still experiencing the same issue? 

     

    Keep me posted!

  • radiofc's avatar
    radiofc
    Helpful | Level 5
    3 years ago

    Did you solve this? I am facing the same issue..

    • joeking1's avatar
      joeking1
      Explorer | Level 4
      3 years ago

      I have the same issue.. Backup is working, but Drive in Backup shows as "unplugged" and prompt asks to "Plug in [DRIVE] to resume backup and keep your files up-to-date" 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi joeking1, I hope you’re doing well and apologies for the late reply, radiofc. 

         

        If this is still an issue on your desktop apps, can you send me the app version that the Dropbox app’s running on your devices? 

         

        Also, did this start happening after restarting your computers?

    • Jaquie D's avatar
      Jaquie D
      Explorer | Level 4
      2 years ago

      I have been experiencing a similar issue with Dropbox Backup on my Mac for the past few days.  I thought that restarting might sort this out but it hasn't.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Jaquie D and anyone else having this issue.

         

        Can you hover over your Dropbox icon and let me know what the sync status of the app is and which version you're currently using?

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