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jhedleyj's avatar
jhedleyj
Helpful | Level 7
3 years ago

Dropbox Backup shows external drive not plugged in even though it is

I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged ...
Computer Backup
desktop
Dropbox Backup
Error Messages
sync
natachajay's avatar
natachajay
New member | Level 2
3 years ago

Can we get an update on this? I am experiencing the same issue.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey natachajay, I hope you're doing well! 

 

Do you have an open ticket with our Support team, by any chance? Are you still experiencing the same issue? 

 

Keep me posted!

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