Forum Discussion

jhedleyj's avatar
jhedleyj
Helpful | Level 7
4 years ago

Dropbox Backup shows external drive not plugged in even though it is

I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged ...
Computer Backup
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Dropbox Backup
Error Messages
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Jaquie D's avatar
Jaquie D
Explorer | Level 4
3 years ago

I have been experiencing a similar issue with Dropbox Backup on my Mac for the past few days.  I thought that restarting might sort this out but it hasn't.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jaquie D and anyone else having this issue.

 

Can you hover over your Dropbox icon and let me know what the sync status of the app is and which version you're currently using?

  • Jaquie D's avatar
    Jaquie D
    Explorer | Level 4
    3 years ago

    Hi Hannah, the sync status says "Up to date" and the version no. is 182.4.6427.

     

    Thanks 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI Jaquie D, could you try disconnecting and reconnecting the external drive while the Dropbox desktop application is running, and see if this detects and resumes the backup?

  • Jaquie D's avatar
    Jaquie D
    Explorer | Level 4
    3 years ago

    I have done that but Dropbox Backup still says that the drive is unplugged.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you made any other changes to the machine, such as updating the OS, or making any changes to the external drive settings?

  • Jaquie D's avatar
    Jaquie D
    Explorer | Level 4
    3 years ago

    No

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try rebooting the machine, while leaving the external drive connected to the machine, to see if this helps?

  • Jaquie D's avatar
    Jaquie D
    Explorer | Level 4
    3 years ago

    I have tried restarting but Dropbox Backup still says the drive is unplugged.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance.

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