Forum Discussion

shadlx's avatar
shadlx
Explorer | Level 3
2 years ago

Dropbox beta (193.3.7470) on macOS is a disaster

Installed 193.3.7470 on mac (as prompted) - and it has not been a happy experience   - I can't use the "send feedback" option in the app as it goes to a "permission denied page" - I can't seem ...
desktop
Error Messages
Mac
Setting up the apps
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about your experience, shadlx. 

 

To look into this further, and log your feedback with our team, can you open your desktop app preferences and go to your Sync tab? I'd like you to clarify what's the current location of your local Dropbox folder that shows there. From the syncing icons you mention, it sounds like you’re using Dropbox for macOS on File Provider, but I’d like to confirm with your Dropbox folder’s location.

 

I’d also like a screenshot of the error you’re getting when trying to log your feedback on your end. 

 

As for pairing your two Dropbox accounts, is one of them a Business account and the other personal? Are you completing all the steps to connect them with no issues and then, one of the two Dropbox folders just disappears? 

 

Let me know, and we’ll go from there.

  • shadlx's avatar
    shadlx
    Explorer | Level 3
    2 years ago

    Hello

     

    In the course of installing the update my dropbox folder seems to have moved into ~/Library/CloudStorage

     

    I originally got an error saying that "my dropbox folder had moved" and was prompted to re-link. After doing this it all got into a mess around getting the accounts to install. I finally managed to get my personal account to work by removing my business account - I will need to try adding the business account back to see if it breaks everything again..

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No worries. Please let me know if something happens again this time, and we can have a look.

      • shadlx's avatar
        shadlx
        Explorer | Level 3
        2 years ago

        Hmm, so I tried signing into my business account - went through the process. Dropbox now seems to be claiming it's downloading 2TB of data (which will be interesting when I only have 100gb of space), but says that the business account is still logged out. It's also unclear where it's downloading that data to as the business account isn't currently appeaing anywhere in finder

         

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