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Forum Discussion

Davide_Saraceno's avatar
Davide_Saraceno
Helpful | Level 5
3 years ago

"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)

Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog:  "Dropbox cannot start / Dropbox ran into...
desktop
Error Messages
Mac
mrumpf's avatar
mrumpf
Explorer | Level 4
3 years ago

I rebuild & reindexed my mailboxes, but that was not related. Even after a fresh reinstall of Dropbox, it reports the error, published above.

Davide_Saraceno's avatar
Davide_Saraceno
Helpful | Level 5
3 years ago

mrumpf maybe in your instance there’s another app bogging your machine at startup? Did you try removing all the "login items" except Dropbox?

 

Unfortunately today my Apple Mail is slow again when starting up, I guess my mailbox is too large... so I get the “Dropbox cannot start” error dialog again.

 

But I've found something interesting... if I don’t close this error dialog for long enough (I guess until everything else finished loading) DROPBOX ACTUALLY LOADS!

You guys could try this as well 🙂

  • miguel camacho's avatar
    miguel camacho
    Explorer | Level 4
    3 years ago

    Finally, I found a solution Davide_Saraceno mrumpf 

    I hope you can read it before they ban my message for criticizing Dropbox support.

    After a week of useless "solutions" by email after support issued me a ticket, I had to find a solution myself.

    Basically, the problem arises when you update DropBox and the files move to ~Library/CloudStorage.

    There was something wrong about that that was cuasing some sort of conflict.

    The problem is that Dropbox messes with your hard drive and the permits, and I could not even be able to delete by hand that newly created location.

    After the multiple solutions Support offered me (which I already knew and had done like setting full disk access to DropBox or deleting some files) the thing that worked for me was to delete the complete "~Library/CloudStorage" location. I had trouble deleting it since I got the error of not having permissions, probably because Dropbox is running some nasty processes in the back. I had to force empty my Trash by clicking option+empty trash (https://support.apple.com/es-es/guide/mac-help/mchlp1093/mac) After that I did a fresh installation of Dropbox and everything is working perfectly now. I hope they give me a free year after resolving this issue for so many users, the so many hours I have spent on this issue, and a week of not being able to work on my personal computer.

    Cheers

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