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"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start / Dropbox ran into...
mine doesn't start neither (reboot or restarting dropbox doesn't help)
OS: MacOS Ventura 13.3.1
bn.BUILD_KEY: Dropbox
bn.VERSION: 173.2.3030
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: f6df1b1c-8aca-5cad-b4f7-833809dd8382
pid: 44795
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='adepetter', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andy De Petter', pw_dir='/Users/adepetter', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='adepetter', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andy De Petter', pw_dir='/Users/adepetter', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'adepetter', '_avectodaemon', '_cyberarkepm', '_defendpoint'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'adepetter', '_avectodaemon', '_cyberarkepm', '_defendpoint'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/adepetter'
appdata: '/Users/adepetter/.dropbox/instance1'
real_path='/Users/adepetter/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/adepetter/Library/CloudStorage/Dropbox'
real_path='/Users/adepetter/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/4_/3pvq_rjs7ns4s_7w01lygcx80000gn/T'
real_path='/private/var/folders/4_/3pvq_rjs7ns4s_7w01lygcx80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 824, in wrapper
File "dropbox/client/main.pyc", line 6358, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5900, in _init_components_for_account
File "dropbox/client/main.pyc", line 5824, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002513510 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey andydp, thanks for bringing this to our attention.
Is it possible that you might have any security apps installed on your computer, like a VPN, antivirus, firewall etc. that might be blocking the Dropbox app?
If you do, can you disable them temporarily, to see if that helps?
no joy
when I disable my antivirus, it does start but:
- it claims it can't sync (icon with cross in task bar on Mac)
- it does sync 🙂
and quite some dropbox processes running:
/Applications/Dropbox.app/Contents/PlugIns/DropboxFileProvider.appex/Contents/MacOS/DropboxFileProvider -AppleLanguages ("en-BE")/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox /newerversion/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Frameworks/Dropbox Helper (Renderer).app/Contents/MacOS/Dropbox Helper (Renderer)/Applications/Dropbox.app/Contents/PlugIns/DropboxFileProvider.appex/Contents/MacOS/DropboxFileProviderCH/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Frameworks/Dropbox Helper (Renderer).app/Contents/MacOS/Dropbox Helper (Renderer)/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Frameworks/Dropbox Helper (Renderer).app/Contents/MacOS/Dropbox Helper (Renderer)/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Frameworks/Dropbox Helper.app/Contents/MacOS/Dropbox Helper/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/Frameworks/Dropbox Helper (GPU).app/Contents/MacOS/Dropbox Helper (GPU)/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox/Users/adepetter/Library/Application Support/Dropbox/Dropbox.app/Contents/XPCServices/DropboxActivityProvider.xpc/Contents/MacOS/DropboxActivityProviderlooks like that did the trick 🙂
thx
Reinstalling Dropbox using the link also worked for me.
