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startupdoc's avatar
startupdoc
New member | Level 2
4 years ago
Solved

Dropbox Capture - MOUSE RENDERS AS STREAKS

Hi - 

Anyone experience this intermitted problem with Dropbox capture?

Recording section of screen -- every now and then the mouse gestures don't record - render as linear streaks instead.

Strange.

Example:

https://www.dropbox.com/s/wb1lpmf0zdkpaaz/Recording%201-28-2022%20at%2010.12.58%20PM.mp4?dl=0

desktop
Dropbox Capture
Setting up the apps
Third Party Integrations
  • YoucefDropbox's avatar
    YoucefDropbox
    3 years ago

    Hi there!

     

    Youcef from the Capture team here.

    I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.

    Thank you very much!

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey startupdoc, thanks for bring this to our attention.

    Would you mind giving me some details about this issue, like, does this happen when your computer also performs some other task?

    Any info would be really helpful. 

    And also what is your computer's OS and version?

    Thanks!
  • startupdoc's avatar
    startupdoc
    New member | Level 2
    4 years ago

    Windows 10 pro

    Version 10.90.19043 Build 19043

    Surface Pro

     

    Not doing much else at the same time. Just a Chrome browser open and Dropbox capture.

     

    Have rebooted many times, shut down and reopened dropbox capture etc etc. 

     

    The problem persists intermittently.  When it happens, the recorded clip is unusable.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi startupdoc, I'd recommend getting in contact with the support team directly for further assistance.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
  • YoucefDropbox's avatar
    YoucefDropbox
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi there!

     

    Youcef from the Capture team here.

    I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.

    Thank you very much!

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