Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?

desktop
Dropbox Capture
windows

47 Replies

Replies have been turned off for this discussion
  • NoCode's avatar
    NoCode
    Helpful | Level 5
    1 year ago

    enoziak There won't be a fix. We have had this issue for a year. We just canceled our subscription and moved to something else.

  • enoziak's avatar
    enoziak
    New member | Level 2
    1 year ago

    Just adding another datapoint that I am also experiencing this issue along with several other team members from our organization. If a fix/patch sends out, please let me know! 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey mmreed, no worries, I'm here to help!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there, thanks! 

  • mmreed's avatar
    mmreed
    New member | Level 2
    1 year ago

    Absolutely! I would like to get this working.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey mmreed - sorry to hear about this.

     

    Would it be OK if we sent you an email  to have a further look internally? 

  • mmreed's avatar
    mmreed
    New member | Level 2
    1 year ago

    I have the same issue on all three of our laptops. It worked fine - then they updated something and now none record audio properly. Its garbled.  Its not our browser - it happens in Edge and Chrome on different machines. There is nothing else running at the time. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the cooperation HG19911 

     

    I just sent you an email, so please have a look at your inbox and we'll take it from there. 

  • HG19911's avatar
    HG19911
    Helpful | Level 5
    1 year ago

    Hey Walter ,

    im very intereseted in finding a solution. Im not happy booking loom if we already pay for Dropbox. I just have no alternative.

     

    Im here and im ready to help if i can. I guess the other user in this thread would also be happy to have a solution.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey HG19911 - thanks for your feedback on this.

     

    I understand that you might not be interested in troubleshooting this further, but if you'd like to, we can investigate further internally.

     

    Just let us know here and we'll send you an email to have a better look into this issue. 

  • HG19911's avatar
    HG19911
    Helpful | Level 5
    1 year ago

    Sorry Megan , but the question is unnecessary. I work in IT and tryed a lot, also we are here in a Thread with many other people with the same problem. Its clearly a Windows 11 or Dropbox issue.

     

    I hope you find an answer with the Dropbox Team... until that i use loom pro and our company discuss to move away from our Dropbox Storage.

     

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!