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maxjax800's avatar
maxjax800
Explorer | Level 4
4 years ago
Solved

Dropbox capture videos don't play

Just downloaded Dropbox capture Beta for window 10.  I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either b...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi there,

     

    Following up on this. Thank you so much for your patience. 

     

    We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:

     

    • The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
    • In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

     

    Thank you so much!

YoucefDropbox's avatar
YoucefDropbox
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Great to hear. Thanks for letting me know!
  • YoucefDropbox's avatar
    YoucefDropbox
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Brett, so sorry about this. We are almost done fixing this issue. I will let you know once it's live.

  • brettredvers's avatar
    brettredvers
    Explorer | Level 4
    4 years ago

    Awesome thanks. 😉

  • YoucefDropbox's avatar
    YoucefDropbox
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi there,

     

    Following up on this. Thank you so much for your patience. 

     

    We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:

     

    • The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
    • In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

     

    Thank you so much!

  • Bard76's avatar
    Bard76
    New member | Level 2
    4 years ago

    Same problem here. Running V88.0.5

    I have tried reinstalling and resetting the app.

    My videos don't save properly. It just sits there saying it's uploading forever. Even on a 30sec recording. They do show in my collections. But they are blank.

    Please see attached screenshots.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Bard76, sorry to hear about this.

     

    Did you reboot your computer since you first noticed this?

     

    Could you try clearing your browser's cache or another browser and let me know if this persists? 

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