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Steve-S's avatar
Steve-S
Helpful | Level 5
3 years ago

Dropbox Capture won't start after system reboot or restart

Hi,   I'm on Windows 10, Dropbox Pro Plan, and really would like to use Dropbox Capture. However after installing it only works until I reboot or restart the PC. After a restart there's no taskba...
desktop
Dropbox Capture
windows
Graham's avatar
Graham
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Steve-S,

 

I hope you're doing well today!

 

I just wanted to let you know that our engineers are fully aware of this issue and they are currently working on a solution for you. 

 

In the meantime, would you be able to tell me if your main.log file is located at %appdata%/../Local/Packages/dropboxcapture  or %appdata%\Roaming\Dropbox-Capture\logs? This will help with the work our engineers are doing.

 

Thanks!

Graham

  • Steve-S's avatar
    Steve-S
    Helpful | Level 5
    3 years ago

    Hi Graham,

     

    thanks for the reply.
    I did a search (with Everything) for "main.log" and the only Dropbox related entry was this:

    C:\Users\<myusername>\AppData\Local\Packages\DropboxInc.49937EE97073A_xbfy0k16fey96\LocalCache\Roaming\Dropbox-Capture\logs\main.log

    I did start Dropbox Capture manually.

    Hope that helps in a way - or feel free to ask for any info that might be useful.

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