Forum Discussion

MethylOrange's avatar
MethylOrange
Explorer | Level 3
4 years ago

Dropbox causing screen flickering / no response in Windows 11

I have a fresh installation of Windows 11 which after a few weeks' use has started flickering and not responding for a few seconds, and this happens every few minutes. On occasion I get a beep then f...
desktop
Setting up the apps
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi MethylOrange, welcome to our Community!

Interesting behavior there. Can I ask what version of the desktop app you have installed? 

You should be able to hover your mouse over the little Dropbox icon next to your WiFi and find it there. 

Also, does the flicker happen on your entire screen?

Let me know, and we'll take it from there.
  • MethylOrange's avatar
    MethylOrange
    Explorer | Level 3
    4 years ago

    Both screens flicker (apart from Taskmgr) and the whole PC is unresponsive for a few seconds.

     

    Since yesterday when I disabled "Badge" it has been good as gold.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi MethylOrange, how was your day? I hope you're doing well!

      Would you mean me to reach out via email in order to look into this more closely? 
      • MethylOrange's avatar
        MethylOrange
        Explorer | Level 3
        4 years ago

        Megan  Feel free to reach out - I'll be there.

  • joemseid's avatar
    joemseid
    New member | Level 2
    2 years ago

    Hi There, I have a similar but different issue.  I have screen flickering when using Chrome (this is the only way I use DB) to interface with DB.   It only happens on specific folders and files.   Most areas are unaffected.   The screening flicker is very frustrating, but it doesn't seem to limit the ability to interact with the page; other than not being able to clearly ready documents and issue selecting the right button due the flickering. 

    • joemseid's avatar
      joemseid
      New member | Level 2
      2 years ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi joemseid, we're not experiencing this issue. Is this only occurring on Chrome, or do other browsers have similar issues?

         

        Could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

    • Jody C's avatar
      Jody C
      New member | Level 2
      2 years ago

      @joemseid wrote: 
       

      Hi There, I have a similar but different issue.  I have screen flickering when using Chrome (this is the only way I use DB) to interface with DB.   It only happens on specific folders and files.   Most areas are unaffected.   The screening flicker is very frustrating, but it doesn't seem to limit the ability to interact with the page; other than not being able to clearly ready documents and issue selecting the right button due the flickering. 

      hey did you ever get a fix for this? [removed per Community Guidelines]

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