Forum Discussion

Blinick's avatar
Blinick
Helpful | Level 5
6 years ago

Dropbox.com not accessible via desktop, throwing weird error

Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can...
desktop
Error Messages
Setting up the apps
Web
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for getting back to me here Blinick!

 

A screenshot of this would be best, as the visual is very helpful in these circumstances.

 

Since you're using your mobile, you can take a screenshot or picture of the error, and create a shared link to the file.

 

You can just paste the link here since you can't attach it in your reply directly.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey Blinick; I'm sorry to jump in here, but why are you not trying a secure internet protocol (HTTPS instead of HTTP) by using the following link?

     

    https://www.dropbox.com/

     

    Does this also give you an error?

    • Blinick's avatar
      Blinick
      Helpful | Level 5
      6 years ago
      Hi Walter,

      No problem I appreciate any help. I have tried both http and https. I’m beginning to feel hopeless actually. I’m fairly savvy with the web and have gone to two pages on a windows forum where no one could give me a solution. I’ve literally tried everything.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Hi Blinick, it does sounds like there is block at the ISP/router level, if you've tried everything else. I'd recommend checking with them on this matter to see if these Dropbox domains have been restricted.

         

        As to why it doesn't work on the mobile hotspot, do you get the same error, or a different message? Does the Dropbox mobile app work on the mobile?

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