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Dropbox Desktop App 213.4.4597 thinks I have Win8 and won't start
I have an upgraded (from Win8 to Win10 Pro) PC and this evening Dropbox won't start and pops up the 'Dropbox is removing support for Windows 7,8 and 8.1. Exit Dropbox' popup box. I have downloaded the offline installer (Dropbox 210.5.4894 Offline Installer.x64.exe). I am loathe to do this as I don't know exactly what it will do.
My system:
Device name DESKTOP-4GQEAED
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID B438E20E-A68C-4A4E-8477-D1E0E0F88C4E
Product ID 00330-80000-00000-AA762
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 22H2
Installed on 28/03/2023
OS build 19045.5131
Experience Windows Feature Experience Pack 1000.19060.1000.0
Any ideas?
Hi Megan,
One of clients is having the same issue, and when I installed the "Long Term Support" client there was a notification that the version of Windows would no longer be supported, moment later the Dropbox installation updated and cannot longer be run.
Windows 10 Pro 22H2
OS Build 19045.5011
Advanced re-install had the same result.
Device was restarted multiple time
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Update:
I was able to resolve the issue.
For some reason the application had been set to run in Windows 7 Compatibility mode.
Once removed the application launched successfully.
12 Replies
- Nancy
Dropbox Community Moderator
I'm sorry to hear that, mitgeek.
From my side, I can see that your case is in progress, so once the assigned team has an update they can share, they'll get back to you via e-mail.
Speaking of, I've made sure to add an internal note from my side that highlights your comments.
Now, as much as I'd love to help expedite matters on your behalf, issues of this nature demand the appropriate investigation.
That said, I really appreciate the fact that you decided to share your experience with us here, and thank you for your ongoing patience.
By the way, I was able to install Stable Build 194.4.6267 and got my system to sync all files. But then after 20min the DropBox app self updates itself to 216.4.4420 and it stops working. I wish I could keep it at this old version!
