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Dropbox desktop app is causing system crash after a reinstall
Hi all,
We recently uninstalled Dropbox and then reinstalled it. It started syncing and ran for about 36 hours before system completely crashed — the BIOS screen came up and there was nothing we co...
Hey larsd888, let's jump right into this!
As a first step, please try to temporarily disable any antivirus software that might block Dropbox.
Also, would you mind clarifying exactly which app version you currently have installed? I'm pushing on this since we have to make sure that you're not using a beta version, but a stable one.
You can find both by hovering your mouse over the little Dropbox icon in your task bar next to your WiFi. The number should be 234.4.5591. If you see 235.3.5856 that means you're on beta.
Provided that you're using our beta version instead of the stable one, that could be the culprit there.
If you see that this is the case, please try to uninstall Dropbox from your computer using these steps.
Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.
Let me know, and we'll take it from there. I'll try to help as much as I possibly can.
Hi Dell_Dropbox:
What operating system and version are you using ( Windows 11 Pro etc) - Win 11 Pro
Is Dropbox running on an internal drive, or is your Dropbox folder located on an external or network drive? - internal ssd.
Which version of Dropbox desktop app is installed (Stable, Beta, or Insider build)? - most recent (since it was uninstalled and reinstalled back - stable)
Thanks!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey larsd888, let's jump right into this!
As a first step, please try to temporarily disable any antivirus software that might block Dropbox.
Also, would you mind clarifying exactly which app version you currently have installed? I'm pushing on this since we have to make sure that you're not using a beta version, but a stable one.
You can find both by hovering your mouse over the little Dropbox icon in your task bar next to your WiFi. The number should be 234.4.5591. If you see 235.3.5856 that means you're on beta.
Provided that you're using our beta version instead of the stable one, that could be the culprit there.
If you see that this is the case, please try to uninstall Dropbox from your computer using these steps.
Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.
Let me know, and we'll take it from there. I'll try to help as much as I possibly can.
