Forum Discussion

dangvu2308's avatar
dangvu2308
Explorer | Level 3
2 years ago

Dropbox desktop app logs out unexpectedly.

Hi Dropbox team, I would like ask about the Dropbox Desktop App. Recently the app usually got log out unexpectedly and then i have to sign in again. So the desktop app has to sync and index all t...
desktop
Install
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dangvu2308, thanks for the info! 

 

Does this happen once after the app's newest update, or more? 

 

If you try to locally locate your Dropbox folders, and check its properties, how many files do you see there? 

dangvu2308's avatar
dangvu2308
Explorer | Level 3
2 years ago

Hi Megan,

 

For now it only happens when the app has new version update. For the local folder, we have more than 80,000 files. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dangvu2308!

     

    Do you think you could try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

     

    If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well.

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