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AfrozaMoury's avatar
AfrozaMoury
Explorer | Level 4
1 month ago

Dropbox desktop app on my Windows is stuck. "Reconnecting to the internet. This may take a moment".

Dropbox is showing "Reconnecting to the internet. This may take a moment".  I need a solution for this.  I tried everything-  Internet Connection Issues  Firewall or Antivirus Blocking Dropbo...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey AfrozaMoury​, welcome to our Community! 

The first thing I'd like to ask is the exact OS on the devices you're using, along with the Dropbox version you use there. You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi in your taskbar. 

In addition to that, could you check the proxy settings in the Dropbox desktop application preference by using these steps? Please try setting it to 'No proxy' to see if this helps. 

One last thing: can you please reboot your computer and internet router and let me know if you're still getting the same error? If you do, I'd appreciate a screenshot too.

Keep me posted!

  • AfrozaMoury's avatar
    AfrozaMoury
    Explorer | Level 4
    1 month ago

    My OS Version & Details :

    Edition - Windows 11 Pro
    Version - 24H2

    Dropbox Version -238.4.6075

    I am using TP-Link DECO M4 mesh router 

    I attached a screenshot. I tried restarting everything. Also i give a fresh windows yesterday. But it remains same. I also tried to change my ip address but nothing helps at all. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hey AfrozaMoury!

      I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

      Thanks a bunch! 

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