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Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
9 months ago
Solved

Dropbox desktop app won't install on Windows 11 and gives me an error

Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated.  This is the latest error code: I've tried different things for 2-3 days no and nothing h...
desktop
Install
windows
  • Sir_Caramel's avatar
    Sir_Caramel
    8 months ago

    After a few weeks of trying to isolate the problem, it seems that the issue was with Astrill VPN setting up a .dll file that messed things up. Since I needed Astrill on to get Dropbox to work due to local issues, then it wasn't easy to isolate the problem.

    I think, though, with the '5 eyes' privacy issues and the political issues currently exacerbating over the Atlantic, it's time for me to switch to European-based companies and servers. Thank you, Dropbox. It's been a good run.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Sir_Caramel - sorry to hear you're having issues with this.

Have you tried clicking on the "Show me help for this issue." option at all? 

Since you've already done some troubleshooting and still get an error when trying to install the Dropbox desktop app on your Windows computer, could you try an advanced reinstall and let us know how it goes?

Thanks so much! 

PS: I'd also make sure that there's no antivirus, firewall and/or VPN/proxy setting that could be causing issues. 

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